Turner Hastings ensures that all of its products are made using the highest quality materials and workmanship. Should you find a fault with either the materials or the workmanship within their warranty period noted below, Turner Hastings will, at its discretion, repair or supply a replacement for the faulty product or component.

A waterproof sealant should be used to help seal the basin and fill the gap between the basin and vanity bench. We recommend Soudal T-Rex Power White or Clear as a sealant. Do not use epoxy type glues – these glues harden and prevent the expansion and contraction of the basin which can lead to the basin cracking. The use of epoxy glues will void this warranty.

Fireclay is a natural product and therefore subject to variations such as a minor pimple, dimple or divot. This should be seen as a quality that adds to its natural beauty. Variations +/- 2% to the specifications are common and acceptable. Never cut out or construct your bench top or kitchen cabinetry without having the sink onsite with you for measurements. If cabinetry or bench tops have been cut without the sink being measured, and the sink does not fit, Turner Hastings will not cover any costs of replacing or modifying any cabinetry or bench tops.

Do not over-tighten the waste as this can cause the sink to develop stress fractures over time.

A waterproof sealant should be used to help seal the sink and fill the gap between the sink and bench top. We recommend Soudal T-Rex Power White or Clear as a sealant. Do not use epoxy type glues – these glues harden and prevent the expansion and contraction of the sink which can lead to the sink cracking. The use of epoxy glues will void this warranty.

Your new fireclay sink may have a small crack or chip in an unglazed position such as the underside (in a place not seen after install). Small cracks and chips is not a manufacturing fault or defect, and in fact is common in ceramic, fine fireclay and other natural clay fired products. The cracks or chips is what is called a “firing crack”, and it happens when the clay is baked in the oven during manufacturing, and is part of the heating and cooling process. The crack or chip is simply aesthetic only, and will not affect the installation, structure, or usability of the sink. The crack or chip will not grow over time either. This product still carries the full lifetime warranty Turner Hastings provides on fireclay sinks.

A toilet seat which comes loose with continued use is not covered by warranty,it is the responsibility of the installer to ensure the seat is installed correctly on installation. Furthermore, all seats under normal usage have a tendency to loosen,it is the responsibility of the owner to tighten seats periodically with the correct sized screwdriver (do not use a power drill).

Vanities are manufactured using water resistant materials. This does not mean that they are waterproof. Care must be taken to immediately dry up any spillage or leakage that may gain access to the cabinet as WATER DAMAGE is not a justifiable claim. Cleaning and maintenance instructions must be followed to ensure validity of warranty.

Adjustment on parts such as drawers and doors are undertaken during manufacture, but will most likely require fine adjustments after installation.

All stone and marble products are pre-sealed at the factory, and carry a 3 year guarantee against manufacturing defects. This does not guarantee against staining or discolouration.

All of the Turner Hastings Towel Rails have a 10 year warranty, the control panel timer has a 2 year warranty and the finish has a 5 year warranty.

Turner Hastings offers Lifetime warranty on certain product ranges. Our warranties are transferable from one product owner to the next. Proof of purchase must be submitted to make a warranty claim. Turner Hastings will repair or replace product or parts that are faulty due to a manufacturing defect. This does not cover general wear and tear or other exceptions detailed on this warranty page. Replacement labour costs are only covered in the first 12 months, like all of our warranties.

Living finish is an electroplated finish applied to brass and left unlacquered to allow the brass to age naturally, reacting to the environment around it. The brass will patina and wear overtime as it has no lacquer coating, this will achieve a natural finish, hence there is no warranty on living brass finish.