1.1 Warranty Terms
Turner Hastings ensures that all of its products are made using the highest quality materials and workmanship. Should you find a fault with either the materials or the workmanship within their warranty period noted below, Turner Hastings will, at its discretion, repair or supply a replacement for the faulty product or component.
|BASINS||LifetimeBasin & Pedestals |
Made in England Collection
|6 YearsFine Fireclay & |
Basins, Pedestals & Ceramic Legs
|CONSOLES||LifetimeMade in England Collection |
|VANITIES||5 YearsMade in England Collection |
Bergamo & Coventry Vanities
|3 YearsCompact Vanities|
|MARBLE TOPS||3 YearsCoventry Collection |
|SINKS||Lifetime Fine Fireclay Sinks|
|ACCESSORIES||3 Years Stainless Steel Grids||1 Year Rubber Sink Mat||3 Years Basin Towel Rails|
|URINALS||12 YearsCeramic Urinals||1 YearUrinal Sensor Kit|
|TAPWARE||15 YearsFrench Provincial |
|5 Years Ceramic Disc Spindles in |
French Provincial Collection
|TRAPS & WASTE |
|1 YearTraps||1 YearWaste Outlets||5 YearsPVD Finishes|
|TOILETS||LifetimeVitreous China Toilets |
Made in England Collection
|12 YearsCeramic Toilets||2 YearsToilet Seats |
Made in England Collection
|1 YearToilet Seats|
|15 YearsInwall Cistern Frame and Tank||1 YearFlush Plates||3 YearsInlet & Outlet Valves|
|BATHS||5 YearsAcrylic Baths|
1.2 Warranty Details - All Products
• 1 year parts and labour. Any claim made after this period is for parts only. Furthermore, the following product have a replacement warranty only: Toilet Seats, Stainless Steel Grids, and Rubber Sink Mat.
• 1 year warranty applies to commercial installations
• All water pipes must be flushed priorto connecting tapware or toilets to the supply
• Maximum water pressure cannot exceed 500Kpa - AS/NZS 3500.1.-2003 (Clause3.3.4) specifies 500kPa maximum watersupply pressure at any outlet within abuilding for new installations
• 1 year warranty applies to all electroplated finishes. Electroplated finishes on basket wastes are not warranted.
• 5 year warranty applies to all PVD finishes. PVD finishes on basket wastes have a 1 year warranty.
• 1 year warranty applies to washers, “O”rings, lip and other seals, shower hosesand all pull out sink mixer hoses andhandsets.
• Fireclay, Ceramic and Vitreous China are natural products and therefore subject to variations. This should be seen as a quality that adds to its natural beauty. Variations +/- 2% to the specifications are common and acceptable.
Product must be inspected before installation! If a product has any unacceptable marks or has been damaged, DO NOT install it. Should faulty or damaged products be installed, Turner Hastings will not accept any obligation to provide labour for removal or replacement of the product.
Turner Hastings Product Warranty will only apply where the product has been installed by a qualified tradesman and in full accordance with installation instructions. This warranty does not cover damage by improper installation, accident, misuse, abuse, negligence, excessive wear and tear, improper care and maintenance, water and natural causes such as sunlight, humidity and other environmental conditions. All installation works should be carried out by a Licensed tradesman according to the Plumbing and Drainage Code of Practice and the requirements of any relevant Statutory body. Installations must be carried out strictly in accordance with the installation instructions provided with each of Turner Hastings’ products. Turner Hastings makes every effort to supply our clients with outstanding quality products. We can in no way be held responsible for any damages arising from failure due to the method the product was installed or commissioned.
Replacement products and parts must be delivered to the original store of purchase for WHS compliance.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1.3 Warranty Details - Under Counter Basins
A waterproof sealant should be used to help seal the basin and fill the gap between the basin and vanity bench. Do not use epoxy type glues – these glues harden and prevent the expansion and contraction of the basin which can lead to the basin cracking. The use of epoxy glues will void this warranty.
1.4 Warranty Details - Fine Fireclay Sinks
Fireclay is a natural product and therefore subject to variations. This should be seen as a quality that adds to its natural beauty. Variations +/- 2% to the specifications are common and acceptable. Never cut out or construct your bench top or kitchen cabinetry without having the sink onsite with you for measurements. If cabinetry or bench tops have been cut without the sink being measured, and the sink does not fit, Turner Hastings will not cover any costs of replacing or modifying any cabinetry or bench tops.
Do not over-tighten the waste as this can cause the sink to develop stress fractures over time.
A waterproof sealant should be used to help seal the sink and fill the gap between the sink and bench top. Do not use epoxy type glues – these glues harden and prevent the expansion and contraction of the sink which can lead to the sink cracking. The use of epoxy glues will void this warranty.
Your new fireclay sink may have a small crack or chip in an unglazed position such as the underside (in a place not seen after install). Small cracks and chips is not a manufacturing fault or defect, and in fact is common in ceramic, fine fireclay and other natural clay fired products. The cracks or chips is what is called a “firing crack”, and it happens when the clay is baked in the oven during manufacturing, and is part of the heating and cooling process. The crack or chip is simply aesthetic only, and will not affect the installation, structure, or usability of the sink. The crack or chip will not grow over time either. This product still carries the full 30 years warranty Turner Hastings provides on fireclay sinks.
1.5 Warranty Details - Toilets
A toilet seat which comes loose with a toilet seat which comes loose withcontinued use is not covered by warranty,it is the responsibility of the installer toensure the seat is installed correctly oninstallation. Furthermore, all seats undernormal usage have a tendency to loosen,it is the responsibility of the owner totighten seats periodically with the correctsized screwdriver (do not use apower drill).
1.6 Warranty Details - Vanities
Vanities are manufactured using water resistant materials. This does not mean that they are waterproof. Care must be taken to immediately dry up any spillage or leakage that may gain access to the cabinet as WATER DAMAGE is not a justifiable claim. Cleaning and maintenance instructions must be followed to ensure validity of warranty.
Adjustment on parts such as drawers and doors are undertaken during manufacture, but will most likely require fine adjustments after installation.
1.7 Warranty Details – Marble Tops
All stone and marble products are pre-sealed at the factory, and carry a 3 year guarantee against manufacturing defects. This does not guarantee against staining or discolouration.
1.8 Warranty Details - Lifetime Warranty
Turner Hastings offer Lifetime warranty on certain product ranges. Turner Hastings definition of a lifetime warranty is: whilst the consumer who purchased the product has possession of the product and has proof of purchase, Turner Hastings will repair or replace product or parts that are faulty due to a manufacturing defect. This does not cover general wear and tear or other exceptions detailed on this warranty page. Replacement labour costs are only covered in the first 12 months, like all of our warranties.
To make a claim, please complete a Service Request Form with the distributor from whom you purchased the item. Scroll to the bottom of this page to find the form.
Service Request Form
Initiating A Service Request
Enter your details in the form below to lodge your request with our Service Department.
Please note: an asterisk * denotes a required field. If for some reason you are unable to supply the correct information, please enter "unsure".
What happens after form submission
Upon receipt of service request form Turner Hastings will apply an After Sales & Service number for this service (an AS&S... number will be assigned).
The customer will then be contacted and a description of the issue will be requested.
Service Call Charges
Should Turner Hastings attend a service call and it be found that a product has been incorrectly installed, the customer will be advised that a service charge will be incurred. In some cases, prior to the service call being arranged, Turner Hastings will request the customer’s credit card details. This will occur only when, in Turner Hastings opinion, the call out is the result of faulty installation.
This will be a minimum charge of $132.00. The charge covers a call out fee and the first 30 minutes of labour. After that time the service rate becomes $66.00 per 30 minutes.
Should the product indeed be faulty there will be no charge to the customer.